With the new connectors, a service agent at a retailer can receive recommendations on the next-best actions to process a return or upsell a warranty, Salesforce says. Salesforce’s sentiment analysis technology for voice calls. Eagle-eyed readers will recall that Amazon Connect began supporting integration with Service Cloud Voice in July 2020, the same year that Contact Lens became generally available. Among the connectors is a simpler integration with AWS Contact Lens for Service Cloud Voice with Amazon Connect, which brings call transcription and sentiment analysis. ![]() Service Cloud Voice is gaining connectors from third-party vendors that incorporate customer data, enabling companies to automate call notes and provide customer service agents with real-time suggestions. “These technologies help service teams and marketers create more personalized experiences that drive lifelong customer relationships.” “With these latest innovations, Salesforce is exploring how combining marketing and customer service solutions can help global brands pivot to direct-to-consumer and strengthen customer relationships as they navigate social and economic uncertainty, heightened customer expectations and an evolving hybrid working world,” a spokesperson told TechCrunch via email. We anticipate that this role will call for 10-20 hours of work per week.Today, timed with a conference out of Sydney, Australia, Salesforce announced new analytics-powered features across its Service and Marketing Cloud suites designed to “‘humanize’ engagement between companies and their customers.” While that might be overpromising, the new and updated tools aim to - in Salesforce’s words - simplify processes like conversing with customers and reconciling disparate marketing data. You would be hired as a part-time employee of Equivity, not an independent contractor. We are a growing business and we are looking for a professional who is excited to partner with us to help grow this aspect of our business. All of this work is done remotely, meaning that you can work from home. ![]() You must be detail-oriented, proactive, and extremely organized.īecause we provide highly attentive service to our clients, you must be available to respond to client communications during the business day within one hour by email, phone, and text. Our virtual assistants work with a high degree of autonomy and are responsible for developing relationships with our clients. ![]() In the current role, you would be assisting the Chief Marketing Officer of one of our clients, a professional organization for executives. If you meet these qualifications, we're looking for a resourceful professional like you.Ībout Us: Equivity matches clients with virtual assistants that provide administrative and marketing support. You should be able to identify inefficiencies, areas of improvement, problem solve and be able to communicate with management. In addition to Salesforce, you will administer other platforms, including Google Suite and iContact, and maintain the content of several WordPress websites. Do you love Salesforce? Equivity is looking for a highly experienced candidate who both understands Salesforce from a big picture perspective-how it us used to help organizations achieve their sales and business goals-and wants to get "into the weeds" and do the day-to-day Salesforce contact administration, implementation, and data entry.
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